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Your TV.
Their Content.
One Platform.

Take control.

Apple Mobility Partner

Hotels &
Floating places

Your guests are not turning on to your TV anymore.

Video on demand is all but dead in a hotel and your guests are now glued to their tablets, phones or laptops, watching virtually limitless content delivered over the internet by YouTube, Netflix, Amazon Prime, Hulu, Apple and thousands of others. Even those premium channels like HBO or Showtime, that you spend many dollars are now available using an App.

Other than sports and news, not many of your guests will watch your TV anymore.

What’s more if you made the decision to upgrade to SMART TV’s, you might have noticed that they’re not so smart. Sure, they give your guests basic hotel information, some of them even offer YouTube and maybe some limited casting too. If you really invested in your TV solution you may have even added a Chromecast solution too. But, we bet your TV provider didn’t talk about what the solution they just sold you can’t do!

The world of content is changing so fast it’s impossible for you keep up, right?

Or maybe there’s a different way.

We are not your average IPTV provider. Like our friends at Apple we think differently… we think very differently!

We’d like to introduce you to ROOMNET TV, our Apple TV based IPTV solution. It does pretty much everything your current solution does only faster, better and it’s ready for what tomorrow may bring. And yes, it already does Netflix, Prime… and the rest too!

Think we’re wrong? Why not read up on what we’ve done for some of our other clients or watch our video, made at one of our favourite customer’s hotels in Dubai.

It’s time take control.

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Healthcare &
senior living

Your patients and residents are very special and you have a tough job to do.

Not only do you have to provide the care and treatment that they really need, but you have to keep them comfortable, happy and entertained. Some of your guests maybe bedridden and find it difficult to move.

You could train your care or nursing team to be comedians, singers or actors, but we think they’re best sticking to their day jobs!

Our healthcare IPTV solution brings them the best of live TV, but it includes limitless content from the likes of YouTube, Netflix, Amazon, Apple and thousands of other content providers. We also give access to the entire Apple App store, so your guests can download games and their favourite app’s they already use at home and on the move. And, with Siri they can simply use their voices to find their favourite movies and TV shows.

What’s more with Airplay your consultants can share patient plans, x-rays and results privately and wirelessly to the patients TV.

Room controls for lighting and climate, bedside dining, patient requests and much more are at the slide of a finger using the Apple Siri remote.

Apple employs some of the greatest designers and developers. We get to leverage all that they do and add in our own special sauce to provide management and applications that greatly improve the patient experience.

Take a look at our Apple TV solution. We think you’ll like it and your patients will love it!

It’s time take control.

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Everything else

(don't pigeon hole me)

Maybe you provide student accommodation, serviced apartments, AirBnB or highly distributed units… Maybe something else?

Would you like to provide a scalable, remotely managed, distributable guest entertainment and information solution?

Welcome to ROOMNET TV, our Apple TV based TV solution. It works with any TV and your internet connection. It can be installed anywhere and everywhere. And yes, it already does Netflix, Prime… and the rest too!

Maybe you want to tell your guests about the local restaurants or places of interest or tell them about your other properties too? Our guest services application for Apple TV does exactly that.

What’s more it’s fully managed and your guest’s logins and app’s are all removed when the guest checks out, so it’s always ready for your next visitor.

Or maybe you just want your guests to bring their own kit and caboodle and connect their devices safely & privately to your network.

Take a look at ROOMNET PAN, our personal area network solution. It allows your guests devices to be connected to their room or apartment seamlessly and keeps them private. They can Airdrop between devices, cast their content and even connect to your devices in the room, privately and without risk of anyone else being able to see what they’re up to!

Why not read about what we have done for some of our other clients – Click here.

It’s time.  Take control.

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ROOMNET TV

ROOMNET TV is an affordable, intuitive and easy-to-install in-room IPTV entertainment solution using Apple TV. It’s super-fast, 4k HDR and supports Dolby Atmos too, providing the very best video and audio to your guests.

It’s a platform for delivering the very best in entertainment and guest services. Fully managed and highly scalable, tvOS from Apple allows us to deliver all the entertainment a guest will ever desire. Netflix, YouTube, Amazon Video, HBO, Showtime, Hulu and thousands of other App’s too via the Apple App store. Gaming, relaxation, in-room fitness… As they say… There’s an App for that!

What’s more it’s ready for Apple TV plus, Apple’s new content streaming service coming soon and of course whatever might be coming around the corner.

It even offers live TV too. Not just your satellite and cable channels, but also international content, not available from your service provider.

Unlike Chromecast or other casting solutions guests content is available directly on the Apple TV, so there’s no need for tricky and unreliable connectivity processes for your guests to try and follow. What’s more it doesn’t really matter whether they’re an Apple, Android or Windows user. Your guests can continue to use their mobile devices, updating their facebook or sending their emails and still enjoy watching their favourite content on the TV.

Being App’s based we’ve built a suite of guest services into our solution. In room dining, hotel information, room controls, housekeeping requests, spa bookings and local information are all available in glorious wide screen 4k HDR.

We know you might like to see a feature’s lists so here’s a quick summary:

  • Access to content services familiar to the guest, such as Netflix, iTunes, Amazon.
  • The entire Apple TVOS App Store!
  • Bespoke hospitality App’s specially developed for Apple TV use, displaying the hotel features, destination specific content and allowing the guest to interact with and order hotel services.
  • Fully remotely managed and PMS connected – We can push changes to App’s, add or remove App’s, change configurations and more importantly, remove guest login credentials or App downloads on check-out.
  • Voice control and content searching using the Siri remote control.
  • Connects to any HD or 4K TV and they don’t need to be SMART or Pro:Idium equipped. Makes your TV look brand new again!
  • Access live TV channels over the internet and/or via IPTV Streamers. We even have Pro:Idium support to keep that DRM protected live TV content safe.
  • Thanks to those very bright people that work at Apple, our solution will constantly evolve, just like your mobile phone.

Take a look at our video below, with a walkthrough by our CEO Darren King. It’s filmed at one of our hotels, so it’s real too!

Full length video

ROOMNET PAN

Our HSIA solution creates a Personal Area Network (PAN) for each guest room, so that their devices, Apple TV or other streaming device are isolated within the guest room WiFi environment, providing a private, safe and simple content sharing experience for your guests.

What’s more it’s a single SSID solution, so your guests can roam around your property and still be connected to their PAN.

Device to device connectivity, file sharing, connecting your guests devices to your in room technology (room controls, TV, speakers) is seamless.

For hotel guests it’s as simple as keying in their room number and surname into our WiFi portal page, or guests can use our App ‘Pair & Play’ on the Apple TV. For those of you with long stay guests like Student accommodation, we provide a self-management portal for residents to add or remove their devices, as they wish.

PAN demonstration Video

Client case study

It’s time take control.

ROOMNET iKiosk

If your business is a hotel, airline lounge or business centre and you operate guest or visitor facing computers in your public spaces, you’ll already know the importance of keeping your guest’s privacy and security protected at all times. With GDPR regulations now in place it’s become even more important!

Maybe you currently use a Windows PC? Wouldn’t it be more impressive if used a beautiful Apple iMac instead? Well, now you can!

Using ROOMNET’s kiosk technology you can install Apple computer’s in your public spaces, allowing your guests to browse the internet, update their facebook, check their emails, print their boarding cards and much more, safe in the knowledge that all their browsing history, logins and passwords will automatically be removed at the end of their session.

What’s more, as its fully customised for your hotel you can be sure it’s also on brand too.

Network Design

Network design within a hotel is business critical. With so many systems requiring fast utilisation, the network has to be carefully planned and designed. QOS, Layer 7 Shaping, BGP, IGMP, PTP, SNMP... you name it we know it and probably obsess about it.

ROOMNET will design, deliver, implement and document your network infrastructure. From the provision of leased lines to in-room Access Points, ROOMNET will take care of it... end to end.

Installation

Becoming a ROOMNET customer is easy. Our multi-skilled team of engineers and project managers will take care of the entire installation. The 24/7 nature of the industry means we work around occupied guest rooms and ensure that critical systems continue to run during any install or upgrade.

Our team knows hospitality and travel the world to ensure our clients receive the right solutions and services on schedule.

Monitoring & Guest Support

Our US help desk runs 24/7 monitoring global networks to supporting your team & guests, so you don't have to.

Our dashboards give you all the information you need to know about your WiFi & Network health and activity. How many guests have taken your premium service, what did you bill, what OS platform were the guests using, is any element of the network underperforming?

We handle the guest support, so you don't have to!

On-Site / Off-Site Support

Our customers are located all over the world. In most cases we diagnose and fix problems remotely. But from time to time, the only way to fix the issue is to be on-site.

ROOMNET offers tailored support solutions based on your needs and budget. From managing a spares replacement service, to sourcing local engineers, to providing on-premise contract staff or dispatching one of our own engineers to site, we'll create a support framework that works for you.

Network Design

Network design within a hotel is business critical. With so many systems requiring fast utilisation, the network has to be carefully planned and designed. QOS, Layer 7 Shaping, BGP, IGMP, PTP, SNMP... you name it we know it and probably obsess about it.

ROOMNET will design, deliver, implement and document your network infrastructure. From the provision of leased lines to in-room Access Points, ROOMNET will take care of it... end to end.

Installation

Becoming a ROOMNET customer is easy. Our multi-skilled team of engineers and project managers will take care of the entire installation. The 24/7 nature of the industry means we work around occupied guest rooms and ensure that critical systems continue to run during any install or upgrade.

Our team knows hospitality and travel the world to ensure our clients receive the right solutions and services on schedule.

Monitoring & Guest Support

Our US help desk runs 24/7 monitoring global networks to supporting your team & guests, so you don't have to.

Our dashboards give you all the information you need to know about your WiFi & Network health and activity. How many guests have taken your premium service, what did you bill, what OS platform were the guests using, is any element of the network underperforming?

We handle the guest support, so you don't have to!

On-Site / Off-Site Support

Our customers are located all over the world. In most cases we diagnose and fix problems remotely. But from time to time, the only way to fix the issue is to be on-site.

ROOMNET offers tailored support solutions based on your needs and budget. From managing a spares replacement service, to sourcing local engineers, to providing on-premise contract staff or dispatching one of our own engineers to site, we'll create a support framework that works for you.

Vida Downtown Hotel Dubai

If you’ve ever had the good fortune to stay at this funky four star hotel in the heart of Dubai’s downtown area, you’ll have been impressed by its design, facilities, location and its staff. When Vida was launched, its owners EMAAR wanted to create a brand that was fresh, modern and inviting.

They achieved this with the use of elegant materials, neutral colours, inviting spaces and areas that encourage social engagement, like its pool area that has a lounge club feel to it.

When it was time to review it’s in room technology experience Vida turned to ROOMNET to provide a modern, forward thinking solution to keep the property at the leading edge of technology and guest experience.

ROOMNET was able to retro-fit its Apple TV solution to the existing TV’s, rejuvenating and modernising the TV experience. The existing IPTV network now delivers over 200 channels through the Apple TV for its guests to enjoy, plus every on-demand application they can imagine. YouTube, Netflix, Prime, StarsNow and CNN are all pre-installed ready for the guest, but guests can install any other application they desire, via the Apple App store.

In room dining has always been an important income to the hotel and a valuable service to the guest. By using ROOMNET TV guests now get to see and choose their food with high resolution images, order customisation and easy selection of their meal and beverages. It’s super-fast and very intuitive to use. A significant uplift in in-room dining has already been experienced, since its installation in February 2019.

Guests can also request housekeeping services and items that they may need like pillows, room clean, laundry and much more! What’s more they can learn about the hotel, the surrounding area and even view maps on how to find the best attractions in their vicinity!

Why not try if for yourself when you next visit Dubai or watch the video below.

CitizenM

CitizenM is a new breed of international hotel founded on the simple idea of offering affordable luxury to the new generation of modern travellers, the mobile citizens of the world. With locations in London, Paris, Amsterdam, Rotterdam, Copenhagen, Glasgow, New York, Shanghai, Taipei, Kuala Lumpa and plans for many more, they’ve become a success story to behold.

ROOMNET are proud to be delivering iMac internet kiosks, iPad’s in the room, Apple TV’s and our unique Personal Area Network (PAN) WiFi technology. From a technology perspective CitizenM has automated the entire guest experience, like no other.

It starts with automated kiosk check-in’s coupled with funky, open public spaces on arrival. In the room an iPad controls your TV/radio channels, Movies on Demand, Apple TV, Miracast, HVAC, blinds, curtains and mood lighting.

The success of these installations relies on a number of different vendors working together to deliver an intuitive, reliable, robust and impressive solution to CitizenM guests. ROOMNET are very proud to be partners with such a forward thinking and rapidly expanding hotel group!

IGLU PAN

Iglu provides modern, purpose built student accommodation facilities in major capital cities across Australia.

With 8 operating facilities in Sydney, Brisbane and Melbourne comprising over 3300 student rooms, it’s no small task satisfying the needs of Iglu’s student customers. Huge internet pipes [and the latest wireless infrastructure] already provide fantastic bandwidth to meet Iglu’s residents’ streaming, gaming and err research needs.

As a means of retaining its market leading position, Iglu had been looking for a way to create a more private WiFi & network environment for its students…a way to safely allow them to bring their favourite devices to their room and connect them to their own [private] network.

Iglu had heard about what ROOMNET had done for many hotels with their PAN (Personal Area Network) solution, but being these were long stay guests it didn’t seem to quite fit. After some discussion between ROOMNET, Iglu and their existing service providers, a plan was made to evolve ROOMNET’s PAN solution to fit within this demanding student environment.

Three months later and after many sleepless nights for ROOMNET’s CTO Orion Doty, the solution was ready to deploy.

When students arrive for their first day they connect to the WiFi network, type in their Iglu Portal credentials and they are instantly connected to their room’s WiFi network (PAN). They’re also presented with a secure portal for them to add all their favourite devices, even the ones that don’t support captive portal pages like Apple TV or Xbox. Once added, these devices are available to them anywhere on the property network and stay there until they leave… sometimes 3 or more years later!

Speaking about the solution Brad Magri-Olson (Iglu’s IT manager – who never seems to sleep!) said ‘We’re extremely excited to be the first student accommodation provider in Australia to provide this revolutionary technology. Our students expect always on, super fast connectivity, but keeping their activity and devices [connected through their own private network] had not previously been possible. We can now offer a market leading solution that was very much a ‘surprise and delight’ to our student customers, who returned to our properties after their Christmas break.’ He went on to say ‘Having signed off on ROOMNET’s new self-managed PAN solution, we then had only 2 weeks to roll it out to all 8 sites prior to the start of a new student semester. ROOMNET and the Iglu team worked around the clock to ensure all sites were live in time for the new academic year. This would not have been possible without a huge team effort, including a personal visit from ROOMNET’s Colorado based CTO, to make sure we could quickly smooth out any wrinkles. I am delighted to share that we made it…just!’.

Darren King CEO for ROOMNET had this to say ‘When Brad and his commercial director Richard Smith told me what they wanted to achieve, I really felt that the gauntlet had been thrown down in front of us! We knew this would involve significant development effort and it was a short timeline to achieve success. But Iglu’s willingness to assist us at every step of the way and their belief in our abilities was hugely motivational to me and the ROOMNET team. All of those involved worked very hard indeed and showed commitment from the start to the very final installation. I am honoured that we were able to work with such an amazing and professional team.’

Iglu has standardised this new WiFi PAN solution and is looking to roll it out to its future development pipeline completing later this year and beyond.

For more information contact sales@roomnet.j2.digital or visit www.roomnet.j2.digital

To learn more about Iglu visit www.iglu.com.au

ROOMNET's transatlantic management team gives the company a truly global perspective in hospitality and technology. Our time served in the industry has forged the blueprint behind RoomNet which is now seen across the world in hotel brands such as Mandarin Oriental, Hilton, Citizen, Marriott, Staybridge, Hyatt and many more.

Our Leadership Values are driven by industry best practise, consumer demand and an unshakeable desire to be brave, be bold and to push boundaries to better the guest's experiences.

Darren King

Co-Founder & CEO

Not one to shy away from a challenge, Darren has built the ROOMNET brand and business through a relentless drive to always look for a better way and put the guest experience at the front of everything we do.

Brian Cunningham

Co-Founder & COO

Brian's focus lies in delivery, making the company's aspirations a reality whether that's operationally or product, it's all about delivery.

Orion Doty

Chief Technology Officer

Orion, brings it all together and is the chief architect of ROOMNET's platform and its family of technologies.

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Frequently
Asked Questions

What does Apple TV do that you can’t do on hotel TVs?

That’s a big question! It brings fully native support for the biggest names in streaming and gaming to hospitality, student accommodation and private healthcare, in glorious 4K HDR. Whilst others can offer optional Chromecast for screen casting, we deliver the full Apple App store experience to guests giving them access to everything they desire, leaving your mobile for what it should be used for. We also bring Apple’s exclusive content via TV Plus. And the new Apple Arcade service too. And yes, we can still deliver the local hotel IPTV channels too!

What issue does Apple TV address?

Guests are tired of hotel “SMART” TV experiences that don’t match the intuitive and immersive experience that they enjoy at home.  As more and more streaming services come online the expectations of guests will shift.

We want to allow guests to pick-up their favourite binge worthy box set, enjoy live premium sports events or find international content to make their hotel room feel like their living room.

Aside from entertainment, what can the platform offer?

Maximising the use of rich, hi-resolution photography, video content and audio to better engage your guests with hotel information, services and experiences via the largest screen in the room.

Fully digital and simple to update, means a greener and more effective hotel directory too. You can even order room service, book your spa treatment and much more.

Overlaying a clean modern, easy to use hotel experience that’s also fully remotely managed onto the most flexible and dynamic consumer entertainment platform was our core mission.

Can guests using Android devices get the same experience?

Absolutely, all the services are available to anyone that can sign into their streaming media accounts. The mobile device does not play a role in using the system, The only difference is that an Android user will not be able to download their own apps onto the Apple TV. However, if they have an Apple ID (which they probably do), then they can easily take advantage of these features too!

How do hotels offer the widest range of on-demand content for guests of all nationalities?

Easy, make sure your TV platform has the largest and most quality focused App Store out there!  Gaming, lifestyle, fitness, meditation, music, travel, podcasts and the best selection of 4K movies and TV shows on any platform.  Apple’s tvOS is ready for tomorrows major content providers… today!

What does “Beyond Casting” mean?

The vast majority of consumers enjoy on-demand content rather than linear (live)TV at home, but very few of them ‘Cast’ or ’Share’ this content to their main television screen from a mobile device.  Most will simply select their favourite SMART TV App and start watching.  No need to join a special WiFi network enter a long password or scan QR codes or worry if your favourite App supports casting…  Just click and enjoy.  Why should a hotel experience be any more complex than that?

Does ROOMNET offer flexibility for the future?

Technology only ever moves forward, so providing typical TV solutions that can’t easily evolve with the changing tastes of consumers is not something ROOMNET have ever entertained.  Luckily those very clever people at Apple make upgrading an Apple TV as simple and cost effective as updating your iPhone. Every year this class leading entertainment platform takes another huge leap forward…. Did we mention upgrades are free?

My hotel TV isn’t SMART, will it work with Apple TV?

Almost certainly, as long as it has an HDMI port, and a data socket nearby, we’re (almost always) good to go.

Do Apple and ROOMNET work closely together?

Very.  As a certified Apple MPP (Mobility Partner Program) in the hospitality vertical we enjoy a unique and privileged partnership with both the Apple TV product teams and their dedicated hospitality sales, support, and engineering teams.

A hotel TV should still behave like an actual TV right?

Absolutely. Combining a wide selection of local, international, sports, news and hotel specific TV channels is the very core (pun intended) of our Apple TV solution.  Whether your TV content arrives via data cable or a trusty coax cable, we can seamlessly blend linear TV with the very best of today’s OTT (streaming) content, all wrapped up in your properties very own branding and backed up by our lovely 24/7/365 remote global support team.

Aside from a stellar entertainment experience, how can Apple TV actually add value to hoteliers?

Adding a fully featured yet modular hotel App was critical.  Allowing hotels to only display and pay for features that are relevant at a ‘per property’ level adds flexibility and value.  Spa bookings, table reservations, housekeeping and in-room dining requests are great if your property offers such services, but if you only have a handful of short videos to present to your guests, that should be an option too. We’re delighted to see properties enjoying substantial in-room dining sales increases via the solution.  Updates to your content require a few simple clicks via the web management portal, which also contains a full analytical dashboard making reviewing that data on the fly effortless.

'The streaming wars' sounds scary but what does it mean?

2020 will be a busy year for the content streaming giants.  With new subscription services due from Apple, Disney, AT&T, & Comcast.  More than 50 streaming television services have launched or will launch in the year ahead, according to Mobilocity analyst Gerry Purdy.

For consumers this will represent a larger choice of personalised content globally than ever before.  Guests will expect to enjoy these services within their hotel rooms, we think most would prefer to enjoy this content on your lovely big screen, like they do at home, picking up their favourite shows and content where they left-off, with as little faff as possible.

With consumers happily subscribing to the plethora of streaming services now available, the question for the hospitality market is more likely to be centered around offering guests easy access to as many of these services as possible, whilst having the flexibility to adapt to any future trends and services.  We’re ready for the streaming wars, are you?

How easy is it to install?

It’s super simple, we have spent a great deal of effort to make the process as frictionless as possible. We preconfigure the entire solution before being shipped. All devices are enrolled on our mobile device management platform, allowing us to manage the devices from our operation centres. Our installation teams need just a few minutes in each room to install the Apple TV and connect the cables and we are good to go. If the client has an existing IPTV Set Top Box, we literally pull theirs out and install the Apple TV in its place.

What Is the future of hotel TV?

The usage of hotel TV’s has dropped significantly, due to a lack of engaging content and poorly developed products. We believe that ROOMNET are at the forefront of bringing value back to the TV by leveraging the power of the world’s largest technology and content providers, delivering a seamless home from home experience. We are excited by the potential to deliver to the needs of the worlds leading hotel and accommodation companies. This is the dawn of a new era in guest engagement and entertainment!

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